Orders & Returns

I Want to Return My Order

You have 30 days from the date your order has been delivered to return your order. To qualify for a refund or exchange:. Click Here to Return Your Order:. https://tracking.controlport.co.uk/e9ab6870/1583/return/cc0cec

When Will My Pre-Order Be Shipped?

Placed an order for a pair of Berlin, Milan, or Rio shades?We're expecting these styles to be dispatched from our warehouse around 25th August 2023. Please see the article below for more information on when your order will reach you following dispatc

My sunglasses arrived faulty, what should I do?

We take pride in our no BS policy for faulty items. If your sunglasses arrive faulty, please contact [email protected] with a photo of the faulty item. We'll process a replacement item, or issue you store credit plus an additional £10 to choose another

Can I change or cancel my order?

If you would like to cancel or amend your order, please ensure that it hasn't been despatched. Please let our support team at [email protected] to catch your order before it has been despatched.

Can I track my order?

Of course! Once your order is processed, you will receive a confirmation email followed shortly by a notification email to inform you that your order has been despatched. You'll see a 'Track Order' button on this email, this will direct you to the co

I need to change my address on a recent order!

Please email [email protected] as soon as you realise you have entered an incorrect delivery address, our customer support team will help assist you if you order hasn't already been despatched. If your order has already been despatched and you have rec

Refunds

We offer a 30 day exchange, refund or store credit guarantee. This 30 day window begins after your order has been delivered. To qualify for a refund or exchange:. Please note, we are not responsible for paying any customs charges (import duty or tax)